Prepare service-call intake records for trades teams that need dispatch-ready details.
| Call output | ServiceTitan field |
|---|---|
| Service address | Job location |
| Issue type | Job type |
| Urgency | Priority |
| Access notes | Technician note |
Start with a single caller intent from the example workflows. Map only the fields the team will actually use in ServiceTitan, then add optional transcript or summary fields after the owner confirms the structured outcome is useful.
Use required-field checks, duplicate protection, and a review step for sensitive calls. The goal is not to push every transcript into ServiceTitan; it is to create clean records that staff can trust.
Run a normal call, a caller who changes their answer, and a caller who triggers human handoff. Confirm the destination record shows completion status, owner summary, mapped fields, and any missing information.
Once the first workflow is stable, add another related workflow or integration action. Keep each phone workflow separately named so reporting, routing, and rollback remain simple.
Make the first screen and opening line match what the caller will actually get. For ServiceTitan AI phone integration, the promise should be narrow enough that a caller understands the purpose before sharing details or scanning a QR code. Avoid broad claims like "we can help with anything"; a specific promise produces cleaner calls and clearer follow-up.
Decide which fields are required before the call can be considered complete. A practical first version should capture service address, issue type, urgency, then send a summary that ServiceTitan owner can act on without replaying the call. If a field is not used for routing, qualification, scheduling, or review, remove it from the first launch.
Write down the cases that should not be automated. Use human review for sensitive calls, incomplete required fields, duplicate records so the workflow stays useful without pretending to handle every edge case. Review the first real calls before connecting higher-risk actions or expanding the workflow.
Send a compact structured outcome rather than an unfiltered transcript. The most useful payload includes mapped fields such as service address, issue type, urgency, access notes, call status, summary, handoff reason, and a stable workflow identifier.
No. Routine completed calls can create or update records automatically, but sensitive, incomplete, or high-risk calls should wait for review. The integration should make the next action easy without creating bad data or irreversible changes.
Run a routine call, a call with missing required fields, and a handoff call. Confirm that required fields land in the right ServiceTitan destination, duplicate calls do not create duplicate work, and staff can understand the owner summary.
Start with one of the related workflows already listed for ServiceTitan: Emergency call triage, Quote request intake, After-hours call answering. Launch one clean mapping before expanding to broader phone automation.
Start with a workflow-specific schema, then map each captured field into ServiceTitan.