Prompt Library

NPS Follow-up Call AI phone prompt

NPS Follow-up Call AI phone prompt: copy a workflow-ready prompt with opening disclosure, question path, structured fields, and human handoff rules.

Browse prompts

Copyable prompt

Goal: Follows up with promoters, passives, and detractors to capture the reason behind a score.

Opening disclosure: Hi, this is a CallURL AI phone workflow for NPS follow-up call. I can collect details and send them to the team.

Questions: What score would you give from 0 to 10? | What is the main reason for that score? | What would make it better?

Structured fields: caller_name, phone_number_from_caller_id, nps_score, reason, customer_segment, follow_up_requested, recommended_action

Human handoff: Detractor requests manager; Refund or legal issue; Sensitive account problem

Completion action: save the NPS reason and follow-up task.

Prompt requirements

  • Open with AI disclosure
  • Ask one question at a time
  • Capture caller ID automatically where available
  • Escalate sensitive calls to a person

Data captured

  • caller name
  • phone number from caller id
  • nps score
  • reason
  • customer segment
  • follow up requested
  • recommended action

Structured output schema

{
  "outcome": "NPS Follow-up Call AI phone prompt outcome",
  "fields": [
    {
      "description": "caller name captured during the call.",
      "name": "caller_name",
      "required": true,
      "type": "text"
    },
    {
      "description": "phone number from caller id captured during the call.",
      "name": "phone_number_from_caller_id",
      "required": true,
      "type": "text"
    },
    {
      "description": "nps score captured during the call.",
      "name": "nps_score",
      "required": true,
      "type": "number"
    },
    {
      "description": "reason captured during the call.",
      "name": "reason",
      "required": true,
      "type": "text"
    },
    {
      "description": "customer segment captured during the call.",
      "name": "customer_segment",
      "required": true,
      "type": "text"
    },
    {
      "description": "follow up requested captured during the call.",
      "name": "follow_up_requested",
      "required": false,
      "type": "text"
    },
    {
      "description": "recommended action captured during the call.",
      "name": "recommended_action",
      "required": false,
      "type": "text"
    }
  ]
}

Quality gate

  • Unique workflow artifact on the page
  • Visible script, checklist, or question set
  • Human handoff rules for sensitive calls
  • Product CTA that creates a real Call App
  • Internal links to related templates and compliance pages

How to use this resource

Build the first version

Use the page as a launch brief, not a finished policy document. Copy the prompt into the builder, keep the workflow limited to one caller intent, and test whether the first two questions collect enough context for a useful owner follow-up.

Review the output

Before publishing, check that the saved outcome has useful fields for the team: caller name, phone number from caller id, nps score. Remove fields that are not needed, and route regulated, urgent, or ambiguous calls to a person instead of forcing automation.

Measure quality

Track whether callers finish the flow, whether owners understand the summary, and whether handoff rules trigger at the right time. A useful Call App should reduce missed context, not just answer the phone with a longer script.

Improve the page

When this workflow starts getting impressions or demo calls, add real examples from the use case: a better transcript, a refined schema, integration notes, and clearer exclusions for cases the AI phone workflow should not handle.

FAQ

Who should use NPS Follow-up Call AI phone prompt?

NPS Follow-up Call AI phone prompt is for teams that want a callable workflow instead of a static page or loose voicemail. It is most useful when callers need to explain context out loud and the team needs a repeatable result with caller name, phone number from caller id, nps score.

What should I customize before launching it?

Start with the copyable prompt, then edit the opening disclosure, required questions, handoff rules, and owner notification. Keep the first version narrow: one caller goal, one output schema, and one clear next action after the call.

How does this connect back to CallURL?

The page is written as a practical starting point for a real Call App. Use the visible prompt, schema, examples, and related workflow links to create a working phone flow, then test it with routine, incomplete, and sensitive caller scenarios.

What makes this page different from a generic AI phone agent page?

This resource is centered on a specific workflow artifact, not broad product copy. It includes concrete fields, handoff rules, related templates, and a demo entry point so a visitor can judge whether nps follow-up call ai phone prompt fits their use case.

Related pages

NPS Follow-up Call templateNPS Follow-up Call schemaPrompt graderAI disclosure guide

Create this Call App

Use the prompt, schema, handoff rules, and examples on this page as the starting point for a working CallURL Call App.